Proposals to tackle problems within the used car industry and give consumers greater protection have been backed by Consumer Affairs Minister Jo Swinson today (25 October 2014).

The Used Car Commission, launched by the minister last November (2013), has explored problems reported by consumers about the sector, which is valued at £38 billion with 7.1 million sales a year in the UK.

Whilst the commission found that the industry generally works well for consumers, it has identified some areas for improvement. In response, the minister has today called on the commission to take forward its proposals to get a better deal for consumers.

The commission will now implement proposals including:

• closer cooperation between the Police and Trading Standards to target organised criminals who steal vehicles for export, clone them or break them up for parts
• the development of a minimum set of requirements for used car codes and trader approval schemes to ensure consumers are better protected and improve customer services
• a focus on information gathering on used cars so current and emerging issues can be quickly identified and acted on by police forces and Trading Standards

Consumer Affairs Minister Jo Swinson said:

“Whilst the majority of second-hand car buyers will have a trouble free experience, too many consumers are left with unresolved issues or thousands of pounds out of pocket.

“The AA estimates that 750,000 consumers a year face unresolved problems with a used car purchase, so it is clear why the Commission’s work is so important.

“The recommendations are an excellent starting point and it is good to see the sector working together to get the best possible outcomes for consumers. I am grateful to all the members of the Commission for their work so far.”

The Trading Standards Institute’s chief executive Leon Livermore said:

“The Used Car Commission identified the need to improve the landscape for buyers of second-hand cars and honest businesses, and put forward a number of recommendations to this end to the Consumer Affairs Minister.

“We are pleased to see the minister shares our vision and we look forward to meeting with her officials to agree on how we take these recommendations forward.”

AA research estimates that around 210,000 vehicles sold per year have a major fault and dealers can be unhelpful in resolving the problem. Around 18,000 vehicles are estimated to be sold a year where the buyer later finds that the car has been “clocked” – an illegal practice where miles are taken off the odometer so that it looks as though a car has been driven far fewer miles than it has in reality. This practice can add hundreds of pounds to the value of a car.

Complaints about second-hand cars are one of the biggest issues people take to the Citizens Advice consumer service. From April 2013 to March 2014, Citizens Advice dealt with 69,342 enquiries relating to second-hand cars.

Launched last November during National Consumer Week 2013, the Commission brought together the expertise of representatives from consumer groups, motoring organisations, regulators and the industry trade association.

This year, National Consumer Week 2014 will run from 3 to 7 November and will focus on Door Step crime with the theme ‘Good Neighbours Stop Rogue Traders’.